Shipping Policy

Last updated: 19 August 2026

Thank you for shopping with Emarat Gamers, the trading/brand name of ADVANCE ZONE TECHNOLOGY L.L.C. We aim to provide reliable delivery services throughout the United Arab Emirates.

Please review the information below for details about order processing, shipping, delivery, tracking, and delivery-related issues.

Order Processing Time

Orders are normally processed and dispatched within 1–2 business days, excluding weekends and UAE public holidays.

Processing time may vary depending on product availability, order volume, custom PC configurations, promotional periods, or other circumstances. If additional processing time is required, we will make reasonable efforts to inform you.

Please note: Processing time is separate from the delivery time stated below.

Shipping within the UAE

We currently offer delivery within the United Arab Emirates only. International shipping is not available at this time.

Available shipping options and applicable delivery charges are displayed during checkout before you complete your purchase.

Shipping methods and delivery times may vary depending on your delivery location, product availability, selected shipping method, and other circumstances.

Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally 1–3 business days within the UAE.

This 1–3 business day period begins after dispatch and does not include the order processing time.

Therefore, the total time from placing an order to delivery may vary depending on the processing and delivery requirements of the order.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, severe weather, public holidays, incorrect delivery information, or other unforeseen circumstances.

Shipping Charges

Applicable shipping charges are calculated based on the delivery location, order, and available shipping method.

The applicable shipping charge, if any, will be clearly displayed during checkout before payment is completed.

First-Order Free Delivery

Eligible new customers may receive free delivery on their first qualifying order within the UAE.

Any eligibility requirements, exclusions, or applicable conditions will be displayed during the applicable offer or at checkout.

If a first-order free-delivery offer applies to your order, the eligible delivery charge will be waived at checkout.

Order Tracking

For eligible orders, tracking information will be provided after the order has been dispatched.

Once your order is handed over to the shipping carrier, we will send the available tracking information to the contact details provided with your order.

Tracking availability may vary depending on the shipping method and carrier.

Delivery Address

Please ensure that your delivery address, phone number, and other order information are accurate before completing your purchase.

Incorrect or incomplete delivery information may result in delivery delays, additional delivery charges, or an undeliverable shipment.

Order Modifications and Address Changes

Once an order has been placed, we may not be able to modify the order details or change the delivery address.

If you need to request a change, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Delayed Deliveries

Estimated delivery times are provided as a guide and are not guaranteed.

If your order is delayed beyond the expected delivery period, please contact us with your order number so that we can assist you in checking the shipment status.

Delays caused by the shipping carrier, weather, public holidays, incorrect delivery information, or other circumstances outside our reasonable control may occur.

Undeliverable Packages

A package may be considered undeliverable if:

• The delivery address is incorrect or incomplete.
• The recipient cannot be reached after reasonable delivery attempts.
• The package is refused or not collected where collection is required.
• Other circumstances prevent successful delivery.

If a package is returned to us because of incorrect information, failed delivery attempts, or other circumstances attributable to the customer, additional shipping charges may apply if reshipment is requested.

If the order is eligible for a refund, any applicable original shipping charges, return shipping costs, or other reasonable delivery-related costs may be deducted from the refund.

Damaged Packages

If your package appears visibly damaged at the time of delivery, please notify the delivery carrier where possible and contact us as soon as reasonably possible.

For product damage or defects, please refer to our Refund & Return Policy and follow the applicable procedure for reporting the issue.

Custom-Built PCs and Special Orders

Custom-built PCs, customized configurations, special-order products, or products prepared specifically according to customer requirements may require additional processing time.

Any applicable estimated processing or delivery information will be communicated where necessary.

Delivery Availability

Delivery is currently available within the United Arab Emirates.

We do not currently offer international shipping.

Contact Us

If you have questions regarding your order or delivery, please contact us:

Emarat Gamers
ADVANCE ZONE TECHNOLOGY L.L.C.
Shop #G-19A, Ground Floor, Al Ain Center (Computer Plaza)
Mankhool Street, Bur Dubai
Dubai, United Arab Emirates

Email: info@emaratgamers.ae
Phone: +971 50 703 6775

Business Hours: Daily, 10:00 AM – 10:00 PM UAE Time