Return & Refund Policy

We have a 30-day return policy for all products, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at emarathgamers@gmail.com.

Returns should be sent to the following address:

Emarat Gamers — ADVANCE ZONE TECHNOLOGY L.L.C
Shop #G-19A, Ground Floor, Al Ain Center (Computer Plaza)
Mankhool Street, Bur Dubai, Dubai, United Arab Emirates

If your return is accepted, we’ll provide you with return instructions. Please do not send items back without first requesting a return, as they will not be accepted.

If you have any questions about your return, you can contact us at emarathgamers@gmail.com.

Damages and Issues

Please inspect your order carefully upon delivery. If you receive a custom-built PC, computer component, or accessory that is defective, damaged, missing parts, or different from what you ordered, please contact us immediately.

Before requesting a return or replacement, customers are encouraged to perform basic self-service checks, such as:

• Ensuring all power cables and connections are properly connected

• Checking that components are correctly installed and seated
• Restarting the system and verifying basic functionality
• Confirming that drivers, software, and operating system settings are properly configured

• Checking for any visible physical damage or installation issues

Many common issues can be resolved through these simple checks. If the problem continues after completing the basic checks, please contact our support team for further assistance.

Non-Returnable Items

Due to the nature of custom computer builds and electronic components, certain items may not be eligible for return, including:

• Custom-built PCs made according to customer specifications

• Customized or modified computer configurations
• Components that have been installed or used and are functioning correctly
• Software licenses, digital products, and activation keys
• Products damaged due to incorrect installation, improper handling, modifications, or misuse

Please contact us if you have any questions about return eligibility or if you need assistance troubleshooting your product.

We also do not accept returns for:

• Sale or clearance items 

Exchanges

The fastest way to receive a different item is to return your original item. Once your return is approved, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be in their original condition, unworn or unused, with tags, original packaging, and proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at emarathgamers@gmail.com.

Refunds will be made only to the original payment method used for the purchase.